Please note that we may collect aggregate statistics for our own marketing research.
To utilize the Service, you must create an account. Setting up an account requires you to provide your first and last name, a verifiable email address and a pass phrase ("Account Data"). Valids uses this information to identify you as an authorized user. This Account Data is stored on our secure servers.
You are entirely responsible for maintaining the confidentiality of your pass phrase and user Account Data. You are responsible for all actions occurring under your account using your pass phrase.
If you request technical support online, we will ask you for information necessary to complete the transaction such as your name, email address and information about your computer hardware, software, and the nature of the problem that you are experiencing. We rely on our support desk provider, Freshdesk, to store this information and use it to supply you with support and to improve the Service.
In addition to Account Data, Valids collects information about the nature of your usage of the Service which can include: IP addresses of users, date/time stamp, Verification Metadata and Verification Audit Data. "Verification Metadata" includes a one-way encrypted (hashed) version of email addresses sent for verification using the Service. "Verification Audit Data" includes the date/time stamp a verification has been performed and the results of the verification.
CSV Verification Data is stored for a period of up to 90-days on an encrypted file system. This data can include the original uploaded CSV data, including email addresses, and the Verification Audit Data.
This information is collected in order to render Services to you. Valids collects only the necessary and relevant data required to deliver, monitor, and secure Services for you.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user bases as a whole. We do not link this automatically collected data to personally identifiable information.
Except as described in following paragraphs of this section, Valids will not share your Account Data, Verification Metadata, or Sensitive Verification Data with third parties unless you have consented to the disclosure or Valids believes the disclosure is necessary to (1) comply with the law or with a judicial proceeding, subpoena, warrant court order, or legal process, (2) protect and defend our rights and property, (3) protect our customers or users, including from misuse or unauthorized use of the Service, or (4) protect the safety or property of our employees, customers, users or others. Valids may have to disclose information to third parties when required by law or under the good-faith belief that such disclosure is necessary in order to conform to applicable law, or to comply with legal process served on Valids. Under such circumstances, Valids may be prohibited by law, court order or other legal process from providing notice of the disclosure, and Valids reserves the right to not provide such notice in its sole discretion.
Valids may disclose or transfer your Account Data, Verification Metadata, or log files (1) to its corporate affiliates (for example its subsidiaries or parent corporation), (2) to its service providers (like hosting services), but only for their use to provide services to Valids, or (3) to an acquirer in connection with the sale of the business or assets of Valids. Valids will require its corporate affiliates and service providers that receive Account Data or Verification Metadata to limit their use and disclosure of your information to the purposes for which you provided it. Valids may collect and provide to third parties aggregated statistics about our customers, sales, usage patterns, and related information that do not include personally identifying information.
Service-related announcements. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see "Choice and Opt-out."
Customer service. We will communicate with you by email in response to your inquiries, to provide the service you request, and to manage your account.
Users log into the Service using Secure Sockets Layer (SSL). Passwords are encrypted before they are transmitted and are stored encrypted.
Email verification is done by automatic processes. Valids employees do not examine the contents of customer email verifications except when Valids in its discretion determines that it is required to address an issue with the Service, by law or government agency, or as permitted by the customer. When you upload a CSV to our Service the CSV data and verification data is transmitted to Amazon's S3 service for storage.
The Valids Web site complies with the Children's Online Privacy Protection Act ("COPPA"). Valids does not knowingly collect personal information from children under the age of 13 through the Service. In addition, in the event that a user identifies himself or herself as a child under the age of 13 within the Service, Valids will not collect, store or use any personal information of such user. Further, in the event that Valids receives personal information that Valids discovers was provided by a child under the age of 13, Valids will promptly delete such personal information in a secure manner.
As a convenience to you, we may provide links to third-party web sites from within the Service. Valids is not responsible for the privacy practices or content of these third-party sites.
If you want us to remove your Account Data or from our database, or would like to access the information that was collected from you, please contact us at [email protected]
If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Valids has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visitwww.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.